Resume

Senior Information Technology Leader, Strategist, Consultant & PMP Professional
Alexandria, Virginia 202-255-3787
New York, New York  917-684-6392
apackard.at.aaronpackard.net
Professional Background

24 years of Senior IT Leadership, Project Management, Consulting, Systems Engineering, and Programming

Leadership Profile

Results-oriented leader with keen ability to translate complex business challenges into agile technology solutions.  Demonstrated leadership in the execution of initiatives that meet business objectives while ensuring customer satisfaction, extensibility, and improving bottom line. Extensive success as a leader practicing in internal, advisory, and consulting capacities.

  • Strategic IT Planning & Leadership
  • Tactical & Operations Management
  • Enterprise Integrations
  • Process Improvement
  • Mergers & Operations
  • Portfolio & Program Oversight
  • Stakeholder & Business Advocacy
  • Solutions Architecture
  • Workflow & Business Analysis
  • Capital and P&L Planning

Expert in the design and delivery of cost-effective, high-performance technologies that streamline business processes and workflows. Exceptional leadership skills, tested and proven in challenging environments.

  • Enterprise Resource Planning
  • Client Relationship Management
  • Case Management Systems
  • Supply Chain Management
  • Business Intelligence & Reporting
  • Security & Disaster Recovery
  • Website Content Management Systems
  • Financial & Accounting Systems
  • High Volume, Large Scale Websites
  • Oracle Fusion Middleware
  • Data Mining & Visualization
  • Network Architectures

Proven ability to conceptualize and communicate to a broad spectrum of business and technology stakeholders, spanning organizations in the government, commercial, and not-for-profit sectors.

  • Federal Government
  • News, Media, & Magazine
  • Engineering & Construction
  • Healthcare & Clinical Research
  • State & Municipal Government
  • Insurance & Financial
  • Education & Post Secondary
  • Insurance & Financial

Adept at seizing opportunities, improving technology competencies, and executing mission-critical system implementations.

  • Content Management System Deployments
  • ERP/CRM/Web Integrations & Redesigns
  • Custom Application & Software Development
  • Project Management Systems
  • Data Center and Telecommunications Build-Outs
  • Website Modernizations & Integrations
  • Case Management & Triage Systems
  • Oracle Migrations
  • Enterprise Network & Data Center Consolidations
  • 24/7 Business Continuity, COOP, & COG

Demonstrated expertise and success leading large-scale Merger & Acquisitions including due-diligence, assessments, and integrations.

  • CRSS Constructors & Sverdrup Engineering
  • Hanley-Wood & Meyers Information Group
  • Multiple Ecommerce Website Acquisitions
  • Multiple Magazine Acquisitions
  • Blackboard Education & WebCT
  • Hanley-Wood & Leisure Publications
  • Multiple Trade Show Acquisitions
Experience

Senior Portfolio, Program, and Project Manager August 2004 – February 2012
Various Consulting Companies

Lead broad spectrums of program, project management, and business technology consulting initiatives, spanning entire portfolios, program, and project lifecycles, including efforts managing project and technical teams spanning client sites, contracts, and offices.

Oversee and manage multiple teams of project managers, quality managers, schedulers, business analysts, architects, website developers, DBAs, engineers, testers, and trainers. Oversee support and operations initiatives.

Manage programs and portfolios pursuant to fiscal and project budgeting, including staff/capital resource requirements, deliverables, Software Development Lifecycles (SDLC), implementation plans, pro-formas, and billing.  Manage P&L and capital budgets with a focus on bottom-line.

A sample scope of client engagements include:

U.S. Securities & Exchange Commission

  • Program managed the following enterprise initiatives for the agency, including kickoff, design, development, and rollout:
    • Oracle Fusion Middleware-based Tips, Complaints, and Reporting (TCR) case management system
    • Modernization of sec.gov websites via deployment of Oracle Fusion Middleware WebCenter and other Oracle products
    • Palantir and MicroStrategy business intelligence reporting & dashboards, analytics, and reporting systems
    • Akamai Content Delivery Network as well as multiple datacenter load-balancing architectures
    • Delphi and Momentum Filing Fee Sub-Ledger System integration
  • Executed SDLC methodologies for all initiatives, from SOW to award, through requirements gathering and analysis, through design and development, through testing and transition, through acceptance to deployment, to finally M&O.
  • Managed project teams and contractor staff, and provided daily, short-term, and long-term guidance
  • Participated and contributed to business development initiatives, including proposal writing and C-level presentations

Maryland Transportation Authority

  • Developed and deployed a web-based ERP and supply-chain management system throughout enterprise:
    • Identified and developed enterprise-wide ERP business requirements, including assessing organizational, divisional, functional, non-functional, policy, and statutory objectives
    • Integrated back-office functions to create an enterprise web-based ERP system, including integrating supply-chain, O&M, accounting, financial, procurement, trouble-ticketing, and asset management functionalities and systems.
    • Applied and executed best-practice SDLC methodologies to initiative
  • Coordinated staff and teams, and provided daily, short-term, and long-term guidance

Blackboard Education

  • Program managed, planned, and executed the merger & acquisition of the company’s chief competitor, focusing on measurable fast-track results and outcomes that met the unified organization’s business objectives:
    • Briefed executive and C-level management on the progress of all initiatives organized within the integration portfolio
    • Collaborated with the organization’s stakeholders and verticals to identify key areas of business integration
    • Partnered with senior management, stakeholders, internal and external customers, and product development teams to determine integrated product roadmaps, including efforts pertinent to the merger of each company’s data management functions
    • Planned and executed the integration and rollout of unified product websites and web-based customer portals
    • Managed the integration of both companies’ back-office data systems, including product databases, product fulfillment, payroll systems, and accounting systems
    • Oversaw deployment of integrated CRM, customer support, ticketing, messaging, WAN, and marketing websites across both companies
    • Planned and executed the integration and rollout of unified back-office infrastructures, database systems, and internal management systems
    • Ensured continuity of integrated communication services including client-contact database systems, mass email distributions, and listservs
  • Managed national and multinational staff, teams, and contractors, and provided daily, short-term, and long-term guidance
  • Where applicable, applied SDLC methodologies to all merger-based software development initiatives, importantly including the facilitation of post-integration user acceptance testing and signoff across all integrated systems

MedStar Health & Research

  • Program managed enterprise initiatives for the institute, including kickoff, design, development, and rollout:
    • Launched, customized, and deployed enterprise case management system
    • Standardized and deployed physician’s practice systems throughout enterprise
    • Planned and executed the reorganization and redeployment of all LAN, WAN, and telecommunications infrastructures
    • Unified all Microsoft-based network file, storage, and print services
  • Collaborated with stakeholders, business verticals, internal and external customers, and senior management to identify enterprise-wide IT challenges and deficiencies
    • Assessed existing OIT portfolio, programs, and policy objectives
    • Briefed C-level management on progress of initiatives
  • Managed staff, teams, contractors, and vendors, and provided daily, short-term, and long-term guidance

Other Consulting Engagements, including Defense Logistics Agency, BAE Systems, and Software Consortium:

  • Project managed, deployed, and customized CMS-based public websites according to each organizations’ needs
  • Project managed and rolled-out web-based group collaboration tools and messaging systems, including Project Server
  • Oversaw the implementation and deployment of financial, accounting, and other back-office systems
  • Spearheaded the deployment of servers, LANs/WANs, routers, firewalls, Intruder Detection, and other infrastructures
  • Led efforts entailing the identification and deployment of 24/7 Business Continuity, COOP, & COG systems
  • Coordinated staff, contractors, vendors, and teams, and provided daily, short-term, and long-term guidance

Vice President of Information Technologies & Chief Information Officer
May 2001 – June 2004
Hanley-Wood Media & Publishing

Directed all technology efforts for a multinational media, magazine, e-media, tradeshow, convention, and e-commerce company with offices spanning North America and internationally. Worked with CEO, CFO, COO, and senior leadership to define business IT requirements, ensure effective data operations, streamline workflows, improve performance, establish corporate standards, and formulate company-wide IT strategy.  Led infrastructure, enterprise systems, development, desktop, and project management departments. Managed national and multinational divisions of over 50+ IT professionals, and provided daily, short-term, and long-term guidance.

Architect and oversee enterprise-wide application development projects, entailing those relating to Financial, Accounting, ERP, CMS, tradeshow databases, circulation, pricing, sales, and marketing. Design, manage, and maintain implementations of ROI initiatives focusing on the redeployment of 24/7 enterprise services, including telecom, VoIP, internet, CMS, news and publishing, digital media, circulation systems, and attendee management databases.

Perform due-diligence and planning for large-scale company acquisitions; integrate operations, facilities, digital assets, IT services and capital efforts.

Successful initiatives included:

  • Authored and implemented yearly IT strategic plan
  • Established enterprise-wide Information Technology Division including unifying all IT divisions under leadership
  • Reorganized enterprise-wide IT maintenance and operations practice
  • Engaged with all stakeholders and verticals to mitigate enterprise-wide IT-related workflow process challenges
  • Deployed and standardized ERP, CRM, messaging, web-platforms, WAN, and IT-contracts throughout enterprise
  • Developed and implemented web-based CMS, customer portals, and marketing sites
  • Introduced and applied SDLC methodologies throughout organization, applying them to sales force, marketing, and production software development initiatives
  • Rolled-out unified mass marketing, emailing, and electronic newsletter distribution services
  • Negotiated and deployed enterprise-wide licensing, service agreements, volume purchasing, and support contracts
  • Developed and implemented Service Level Agreements (SLAs), KPIs, and IT performance metrics
  • Executed and integrated over 20 Mergers & Acquisitions into organization
  • Managed capital and P&L budgets of $16M spanning both cost and profit centers
  • Established a PMO with a focus building a project management center of excellence, overseeing multiple projects and teams, vendor and outsourcing management, and contracts administration
  • Managed P&L and capital budgets of $20M within plans of business groups and divisions.

Director of Information Technologies October 1999 – April 2001
Stargate Global Strategies

Organized, established, and stood-up a new IT department for a research and technology organization, spanning 10 offices in North America, Latin America, and Russia. Managed national and multinational divisions of IT staff and teams, and provided daily, short-term, and long-term guidance. Collaborated with CFO and President to identify, define, and formulate IT strategy and tactical plans for the organization. Operationally, ensured all IT systems functioned 24/7 in support of the company’s international presence.

Successful initiatives included:

  • Deployed ERP, CRM, messaging, web-platforms, and back-office infrastructures throughout enterprise
  • Negotiated and deployed enterprise-wide licensing, service agreements, volume purchasing, and contracts
  • Managed IT capital and P&L budgets of $5M spanning U.S., Brazil, and Russia offices
  • Briefed progress of initiatives to C-level executives and senior management

Director of Information Technologies March 1997 – September 1999
CRSS Constructors / Jacobs Engineering

Oversee all facets of IT operations for organization of 1200+ users, operating 24/7, spanning 14 offices in the U.S. and the Middle East. Work with company officers, management, and clients to define business IT requirements; ensure effective operations, improved acquisition of new work, execute Operational Performance Improvements, and ensure compliance with corporate standards. Managed national and multinational divisions of IT professionals, and provided daily, short-term, and long-term guidance.

Successful initiatives included:

  • Reorganized enterprise-wide Information Technology Division
  • Authored and implemented yearly IT strategic plan
  • Met and collaborated with all stakeholders and verticals throughout organization
  • Unified information technology groups under leadership
  • Negotiated and deployed enterprise-wide licensing, service agreements, volume purchasing, and contracts
  • Developed and implemented Service Level Agreements, KPIs, and IT performance metrics
  • Deployed LANs, WANs, messaging, web servers and web-based applications, and service contracts throughout enterprise
  • Managed IT capital and P&L budgets of $12M spanning U.S. and Middle East offices

Various Management, Technical, Systems Engineering, and Programming Positions August 1989 – January 1997
Education & Certification

Project Management Professional – PMP

Project Management Institute – 2007 – 2017

Bachelors of Mathematics

Florida Atlantic University – 1997